Returns & Exchanges

At Made In Japan UK, we want you to be completely satisfied with your authentic Japanese goods. If your purchase isn't quite right, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a unique Return Authorization code.

2

Secure Packaging

Carefully repackage your items in their original Japanese packaging and protective wrap to ensure they are not damaged during transit back to our warehouse.

3

Ship the Parcel

Affix the provided return label to your package and drop it off at any authorized UK courier location, ensuring you keep a copy of the tracking receipt.

4

Quality Check & Refund

Once our team inspects the returned items, we will process your refund to your original payment method or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing